Application Support (ERP/CRM)

Primary Responsibilities:

• Provide day-to-day ERP system support and conduct user training to ensure effective system utilization.

Secondary Responsibilities:

• Monitor system performance and resolve technical issues in a timely manner.
• Handle ad-hoc system-related queries and requests.
• Maintain and update master data regularly.
• Act as a liaison between business users and technical teams to ensure smooth communication and issue resolution.
• Opportunity to gain hands-on experience and training in Salesforce and other cloud-based applications to support end-to-end local systems.
• Support User Acceptance Testing (UAT) and provide cross-functional system support.